FAQs

HOW CAN I PAY?

We accept all major credit and debit cards (including AMEX) via our PayPal checkout.

 

I ORDERED THE WRONG COLOR/SIZE/STYLE CAN I CHANGE IT?  

Sure.  Let us know as soon as possible in a note on your purchase and we can change it right away if it has yet to shipped.  After it has shipped, there is nothing we can do until you receive the goods, at which time we will gladly conduct an exchange.

I PICKED THE WRONG SIZE AND I DIDN'T BOTHER CHECKING THE MEASUREMENTS WHAT DO I DO NOW?

If your item does not fit we will be happy to conduct an exchange or return.

 

DO YOU SHIP WORLDWIDE?

YES. We ship globally, we may not be able to supply certain countries temporarily if we experience difficulties with local shipping services.

 

WHY ARE YOU SO CHEAP SOMETIMES?

We source items in bulk from overseas suppliers, then ship them from an overseas location on demand, directly to you.  This cuts costs as we don't have to pay expensive customs fees on one large bulk delivery, instead it is lots of little ones. 


WHERE DO I ENTER MY DISCOUNT CODE? 

Once you add something to your cart and proceed to checkout, you will be given the opportunity to enter a discount code on the right-hand side of the screen. The code must be entered in ALL CAPS. 

 

DO YOU ACCEPT RETURNS AND EXCHANGES? 

Yes, you have 30 days from the date that you received your order to send products back to us for returns and exchanges.

 

HOW CAN I CALCULATE THE SHIPPING COST FOR MY INTERNATIONAL ORDER? 

Add items to your cart and proceed to checkout like normal. Once you have entered your shipping address you will have the option to calculate your shipping costs before placing your order. 

 

IS MY PAYMENT SECURE WHEN I ORDER FROM THE WEBSITE?

For all our transactions, we use PayPal, the world's biggest secure payment provider due to the superior buyer protection they afford.
( More info : https://www.paypal.com/ )



CAN I ORDER FROM THIS WEBSITE IF MY COOKIES ARE DISABLED?

We promise, these cookies are a good thing. We use cookies to track your needs and wants on our MagiKCover site, so you may not be able to purchase if your cookies are disabled.

If your browser is not accepting cookies. You should clear any existing cookies and try again.

    We recommend clearing cookies then changing either your e-mail or credit card, or alternatively, if you have a PayPal account you will be required to sign into it to complete the transaction.
    Note to Chrome users: If PayPal is not working on Chrome please switch to FireFox, Edge, Safari or IE.

     

    I ORDERED A WEEK AGO, MY DELIVERY HASN'T ARRIVED?

    Our setup is such that items have to be dispatched from an overseas location to your home.  This process often takes between 10 and 30 business days.  We will update you with a tracking number on request so you can gain a better idea of when your item will arrive. We definitely want you to receive your items in a timely fashion and are definitely not running a scam. Our reputation is important to us globally, if you have any queries please ask us via e-mail. If your item is lost or damaged, we will replace or provide credit for your purchase.

     

    WHY HAVEN'T I RECEIVED MY TRACKING NUMBER YET?

    Items can take 3-4 days to be processed and shipped from our warehouse. Once your item has been shipped you will receive an email with your tracking number.

    WHY ISN'T MY TRACKING NUMBER PROVIDING ANY INFORMATION?

    Shipping information can take 24-48 hours to be processed. If tracking information is still unavailable after this period of time, please contact us at contact@magikcover.com

    WHY DOES MY PACKAGE SHOW IT'S BEEN DELIVERED WHEN I STILL HAVEN'T RECEIVED IT?

    Please contact your local post office. The courier will have the most up-to-date information to help you locate your order. We will do all we can to help you with the process, but, we cannot be held liable for lost or stolen packages that are showing they have been delivered.

     

    CAN'T SEE THE ANSWER TO YOUR QUESTION HERE?

    Please drop us an email to contact@magikcover.com.
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